Can't find what you are looking for? Email Registration@MileSplit.Com for assistance.
How do I add additional info to my meet page?
Go to the MileSplit meet page for your meet and select the meet manager button. Once i
n the meet manager, the last field at the
bottom of the "Setup" section allows you to add any information you would like to the meet page. Please make sure to hit save once you are done. To ensure that coaches have access to signup instructions, please do not delete the registration help in the meet info.
How do I add/change a logo to the meet?
Go to the MileSplit Meet Page and ensure that you are logged in. Select the "Change Logo" button. This will prompt you to upload the logo. Please note that the proper size for logos is 120x90. Logos not in this size may become distorted. "Upload Logo". Files must be under 2MB.
You may also change the logo in a similar process. Please note that it may take up to two hours for the new image to appear.
What file types can I upload as a logo?
GIF, JPG, or PNG. Please keep files under 2 MB.
How do I add a file to the meet info?
Log in to your account and click the account button on the top right of the page. Select my profile and then my files. Upload the file you wish to attach to the meet page. Once it is uploaded, select the file and copy the URL code.
Go to the MileSplit meet page for your meet and select the meet manager button. Once in the meet manager, the last field at bottom left allows you to add any information you would like to the meet page. Add the words you wish to show and highlight them. Click the chain or link icon above the text box and paste the URL. Make sure to save the changes.
How do I add results to my meet?
Go to the MileSplit meet page for your meet and select the meet manager button. Click on the furthest tab, "Meet Results". From there on the right-hand side select "Add Meet Results". Please name the results and put the results in the body section. You can either upload complete results, results by division, or results by event - whichever you prefer.
How do I get the performances from my meet into the MileSplit database?
Once the results are uploaded, MileSplit will process the results and put them into the database. If you have any questions, you can either contact your state webmaster which is listed on the bottom of the page or email Results@MileSplit.com
How do I edit, delete or add Divisions?
To edit a division, in meet manager click on the "Divisions" Tab. Click on the division you want to edit. This will allow you to change settings such as the name, level, who can enter, required fields for entry and entry fees for the selected division.
Note that to delete the division there must be no entries under the division. If there are no entries for the division you will see a "Delete Divison" under the Advanced Options on the right-hand side of the screen after clicking into the division.
To add a new division, under the "Divisions" tab there is a "Create New Division" on the right-hand section. Once that is clicked you will be prompted to edit the settings for the new division.
How do I restrict entries into my meet to only certain teams?
Under the "Setup" tab there under the "Registration" section there is a field called "Password required to register". You can set a password here and any team that attempts to enter the meet will be prompted to enter the password. If you decide to password protect your meet, please provide contact information in the "Additional Information" section for coaches who wish to ask for the password. If you desire the meet to be open to the public, you can leave password section blank and any team attempting to register will be able to do so.
How do I open or close my meet's registration?
You can change the open/close registration to reopen it to allow for coaches to make edits to their entries.
Go to the MileSplit meet page for your meet and select the meet manager button. Once in the meet manager, under the "Setup" tab click on the date of open/close registration or the time drop-down. It will pop up a calendar and you can select the new date, or show you list of times and select one, then hit the save changes button at the bottom. Note it can take up to an hour for this to show on the calendar page due to data caching. Please do not attempt to change the date on a meet from a previous year's meet to re-open registration. New meets must be created.
How do I email all the coaches entered in the meet?
Go to the MileSplit meet page for your meet and select the meet manager button. From here under the meet logo will be a "Send Mass Email" button. From here you can select the audience of the email from a group of options. From there you can set where the email comes from and the subject. Variables will allow you to personalize the email to the recipient with applicable information such as their team name, the amount they owe, total entry fee, etc.
How do I access a list of coaches emails?
There are two options to get a list of all coaches emails. The first is to go to the "Teams" tab in Meet Manager. From there under "View By" change it from Alphabetical to Contact Info. This will give you a list of all teams, their contact, and email. You can copy the data needed, or click on an email of a coach to open up your email application.
The other option is under the "Teams" tab to click "Download to CSV which will download a list of all team info including emails.
How do I download entries for my meet?
Go to the MileSplit meet page for your meet and select the meet manager button. In the header is a button under meet title/logo entitled "Download Entries" or on the right, there is a tab titled "Entries". Under this tab, there are a number of different formats in which you can download your entries. We recommend that all meet directors using our system for the first time download their entries a few days before the meet in order to test the import into your meet management system.
Note, if you are using Hy-Tek, the Hy-Tek download is a .txt file. The CSV option is an Excel-based file and is compatible with many other formats.
For Hy-Tek users, we now offer a second option for Cross Country - Athletes & Entries, which separates your entries into the events.
In what formats can I download my entries?
You can download entries to Hy-Tek, RaceTab, RaceBerry Jam, LynxPad, RunnerCalc, or to a CSV by going to the "Entries" tab in Meet Manager.
How do I delete/remove a team from my meet?
If a team does not have any entries you can delete a team by going to the "Teams" tab in Meet Manager. Click on the team, then under "Advanced Options" on the right-hand side, click "Remove Team from Meet". You will be prompted to confirm, and you can remove the team. If a team does have entries and you want to remove them from your meet email Registration@MileSplit.com
